Website Privacy Policy

General Data Protection Regulations(GDPR) compliant

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This website privacy policy is divided into the following sections:

Who we are

Our website

Our collection and use of your personal information

Cookies and similar technologies

Marketing
Your rights
Keeping your personal information secure
How to complain
Changes to this website privacy policy
How to contact us
Do you need extra help?

Who we are

This website is operated by Frank Employment Law Advice Ltd trading as Frank Employment Law Advice. We specialise in employment law.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website, only.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and compete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:

your name, address and contact details
date of birth
bank account and payment details
details of any feedback you give us by phone, email, post or via social media
information about the services we provide to you
your account details, such as username, login details

We use this personal information to:

create and manage your account with us
verify your identity
provide goods and services to you
customise our website and its content to your particular preferences
notify you of any changes to our website or to our services that may affect you
improve our services

This website is not intended for use by children under the age of 17 and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

consent: where you have given us clear consent for us to process your personal information for a specific purpose
contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
vital interests: where our use of your personal information is necessary to protect you or someone else’s life
public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law
legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected

What information we ask for

How and why we use your information

When you register with us

Contact details: your name and email address

We ask for this:
— to create and manage your account with us
— to communicate with you about your account
— We rely on data protection regulations as the lawful basis for collecting and using your personal information. Our legitimate interests are providing you with information and taking instruction from you relating to the case that you wish for us to represent. We will keep this information for as long as is reasonably necessary.
— you close your account with us
— we close your account

when you agree to enter into a contract with us to provide either an on-line service, require advice or require us to act on your behalf

Name, address, job title, bank details other relevant information relating your case

We will obtain your data through you submitting mails or telephoning us for advice on your case. We use your information to make contact with you to advise and represent you whatever the case maybe, we may also use it to improve our services to you. We may also use it to customise information on our website. Any personal data that we use for processing will be done in compliance with with Article 6 of the GDPR as well as Article 9 of the GDPR (for special category data).
Our website may contain links to other websites that maybe of interest to you. Once you leave our site we are not responsible for your privacy and you should use due diligence to protect yourself and your information. We will only keep your information for as long as is reasonably necessary to provide professional advise and representation.

Who we share your personal information with:

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party without your consent.

Whether information has to be provided by you, and if so why

We require you to provide name, address, Job title, employer/ex-employer name and address, salary, and any other information relative to advising and/or representing you, to enable us to act on your behalf. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Cookies and similar technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies and other similar tracking technologies such as eg web beacons, action tags, single-pixel gif on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For further information on our use of cookies, please see our [insert link to Cookie Policy].

For further information on cookies generally visit https://ico.org.uk/your-data-matters/online/cookies/.

Marketing

We would like to send you information about eg, products and services, and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, or text message (SMS).

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

—contacting us at info@frankemploymentlawadvice.co.uk

—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

It may take up to 28 days for this to take place.

For more information on your rights in relation to marketing, see 'Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

fair processing of information and transparency over how we use your use personal information
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

email, call or write to us
let us have enough information to identify you (eg account number, user name, registration details),
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates, including any account or reference numbers, if you have them

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this website privacy policy

This website privacy policy was published on [insert date] and last updated on [insert date].

We may change this website privacy policy from time to time, when we do we will inform you via email.

How to contact us

Please contact us at info@frankemploymentlawadvice.co.uk if you have any questions about this privacy notice or the information we hold about you.

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